Virtual Assistant / CSR / SMM / Web Design
Hello, I'm
Admin Virtual Assistant, Customer Support & Social Media Manager
I'm a Philippines-based administrative virtual assistant with 5+ years in customer support, back office operations, travel bookings and digital marketing support. I keep daily operations running smoothly, from GoHighLevel course setup and transcription to email, SMS and call outreach, and I use Claude AI and Google AI Studio to automate the repetitive parts. Detail-oriented, dependable and easy to work with.
Services
What I can do for you
Admin & Back Office Support
Data entry, record keeping, document management, scheduling, research and report prep, with workflows organized and tasks tracked so projects land on time.
Customer Support
Call, chat and email support: product questions, troubleshooting, order management and complaint resolution, with accurate records of every interaction.
AI Automation
Automating admin work and building AI-powered apps with Claude AI and Google AI Studio, like tools that summarize meeting transcripts.
GoHighLevel & CRM
GoHighLevel course creation, Zoom recording uploads and transcription, plus CRM upkeep in GoHighLevel and HubSpot.
Travel Booking Support
Flight reservations, rebookings, cancellations and refunds in Amadeus GDS, following airline policies and fare rules, including B2B travel agency support.
Event & Communications
Coordinating summit speakers and managing outreach by email, SMS and calls so online events run smoothly.
Social Media Management
Content creation, community building and brand management across Instagram, Facebook, X, LinkedIn, TikTok and Pinterest with Metricool and Meta Business Suite.
Website Management
Website upkeep and simple web design with Figma, Framer and Lovable, including this portfolio site.
Graphic Design & Video
On-brand social, email marketing and product listing visuals in Canva, plus basic video edits and captions for social.
Tools I use
- GoHighLevel
- HubSpot
- ClickUp
- Notion
- Slack
- Google Workspace
- Hubstaff
- Intercom
- Vonage
- Zapier
- Amadeus GDS
- Zoom
- Claude AI
- Google AI Studio
- Meta Business Suite
- Metricool
- Frame.io
- Canva
- Figma
- Framer
- Lovable
- Photoshop
- Illustrator
- GSAP
Showcase
Brand Design
Phantom Logo — Brick Wall
Experience
Nov 2025 – Present
Admin Virtual Assistant
White-Label GoHighLevel (GHL) Company
Creates GoHighLevel courses, transcribes and uploads Zoom meetings, coordinates summit speakers, and manages email, SMS and call communications. Builds AI-powered apps with Claude AI and Google AI Studio to automate admin workflows, such as summarizing meeting transcripts.
Aug 2024 – Sep 2025
Senior Associate Specialist, Travel Account
WNS, Bridgetowne
Handled flight reservations, rebookings and cancellations in Amadeus GDS while following airline policies and fare rules. Resolved B2B travel agency concerns including name corrections, flight disruptions and refunds.
Apr 2024 – Jul 2024
Virtual Assistant (Social Media Manager)
Remote Co Worker
Kept branding consistent and grew engagement and leads through targeted campaigns. Created content and built communities across Instagram, Facebook, X, LinkedIn, TikTok and Pinterest using Notion, Metricool, Meta Business Suite, Frame.io, Zapier and GoHighLevel.
Jan 2023 – Feb 2024
Back Office Operations Support
Lycamobile PH, Pasig City
Managed data entry, record keeping and document management, and prepared reports and presentations. Worked with cross-functional teams to streamline processes and handled confidential information with discretion.
Jun 2021 – Jan 2023
Call, Chat, and Email Support Representative
Lycamobile PH, Pasig City
Handled calls, chats and emails covering product information, troubleshooting and order management. Resolved complaints and kept accurate records of every customer interaction.
Feb 2021 – May 2021
Customer Service Representative, Project Based
[24]7.ai, Makati
Provided vaccination information and scheduled appointments for elderly customers, coordinating with healthcare providers. Kept a pharmacy directory up to date with locations, contact details and services.
Education
2019 – 2021
BS Psychology (Undergraduate)
National Teachers College, Manila
2018
BA Psychology (first year completed)
Olivarez College, Parañaque
Work Process
Reliable support that keeps your day-to-day running smoothly.
Now Offering
Free 1-Hour Task for New Clients
Results you can review before deciding to move forward. No pressure. No commitment.
Let's Work
Together
I'm open for new projects and collaborations. Let's create something that drives results.
- carlmalongonzales@gmail.com
- Parañaque City, Philippines
Prefer to talk?
Pick a time that works for you and we'll go over what you need.